Privacy Policy

Last updated: 24/09/2025

Levels of You (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us through our website, partner clinics, or services.

‍

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, date of birth, gender, contact details (phone, email, address).
• Health Information: Relevant medical history, treatment preferences, photographs, and consultation notes necessary for providing hair restoration and related services.
• Financial Information: Payment details when you purchase services or book consultations.
• Technical Information: IP address, browser type, device details, and cookies to improve website functionality.

‍

2. How We Collect Information

We collect information in several ways, including:

• Directly from you when you make an enquiry, book an appointment, or complete a form.
• From our partner clinics when you engage with them through the Levels of You network.
• Automatically through our website and digital platforms (e.g., cookies, analytics tools).

‍

3. How We Use Your Information

Your information is used to:

• Provide and manage our services, consultations, and treatments.
• Respond to your enquiries and process bookings.
• Share relevant information with trusted partner clinics within the Levels of You network.
• Improve our website, services, and patient experience.
• Comply with legal and regulatory obligations.

We will not use your personal information for any other purpose without your consent, unless required by law.

‍

4. Disclosure of Your Information

We may disclose your personal information to:

• Partner clinics and practitioners within the Levels of You network.
• Service providers such as payment processors, IT support, and marketing platforms.
• Regulatory authorities or law enforcement, where required by law.

We do not sell, rent, or trade your personal information.

‍

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. This includes secure electronic storage, access controls, and confidentiality agreements with third parties.

‍

6. Overseas Disclosure

Some service providers (such as cloud storage or software providers) may store or process personal information overseas. Where this occurs, we ensure these providers comply with privacy standards equivalent to those under Australian law.

‍

7. Access and Correction

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, out-of-date, or incomplete. To request access or correction, please contact us (see Section 10).

‍

8. Cookies and Website Analytics

Our website uses cookies and similar technologies to improve user experience, monitor website performance, and deliver targeted advertising. You can disable cookies through your browser, but some features of our website may not function properly.

‍

9. Marketing Communications

With your consent, we may send you marketing updates about our services and clinics. You may opt out at any time by following the unsubscribe instructions or contacting us directly.

‍

10. Contact Us

For questions, feedback, or privacy concerns, please contact us:

Levels of You
Email: info@levelsofyou.com
Phone: 02 8599 7161
Address: Suite 1504 Level 15 Westfield Tower, 2/101 Grafton St, Bondi Junction NSW 2022, Australia

‍

11. Complaints

If you believe we have breached your privacy rights, please contact us using the details above. We will investigate and respond promptly.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992

‍